Refund and Return Policy

Effective Date: February 25, 2025

At Datanova, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy. Please read the following information carefully to understand our return process and how we handle refunds.

1. Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Return Period: Returns must be made within 14 days of receiving your order.
  • Condition: Items must be unused, unopened, and in original packaging with tags and labels still attached.
  • Proof of Purchase: A valid receipt or order confirmation must be provided for all returns.
  • Non-Returnable Items:
    • Gift cards
    • Personalized or custom-made items
    • Items marked as final sale

💡 Note: Items that do not meet these conditions will not be accepted for return or exchange.

2. How to Return or Exchange an Item

To initiate a return or exchange, please follow these steps:

1️⃣ Contact Us: Email info@datanovas.xyz with your order number and the reason for your return or exchange.
2️⃣ Return Authorization: You will receive a Return Authorization (RA) number along with return instructions.
3️⃣ Return Shipping: Securely pack the item and ship it back to the address provided in the RA.
4️⃣ Inspection: Once we receive the returned item, it will be inspected to ensure it meets the return eligibility criteria.
5️⃣ Refund or Exchange: Once the return is approved, your refund or exchange will be processed within 7-10 business days.

3. Refund Policy

Refunds will be issued to the original payment method. Here are the details:

💰 Refund Terms:

  • Refunds will be issued for the product price only; shipping costs are non-refundable.
  • Gift card purchases will be refunded to the original payment method.
  • If the return is due to a damaged or incorrect item, we will cover the return shipping costs.

🔄 Store Credit Option: If you prefer, you may choose to receive store credit instead of a refund, which can be used for future purchases.

4. Exchange Policy

If you would like to exchange an item for a different size, color, or style:

✔ Follow the return process and specify the replacement item in your request.
✔ Exchanges are subject to availability.
✔ If the requested item is unavailable, we will offer a full refund or store credit.
✔ Customers are responsible for return shipping costs unless the exchange is due to a defect or error on our part.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at info@datanovas.xyz within 48 hours of receiving the product.

📸 What to do:

  • Provide photos of the item showing the damage or issue.
  • Include your order number and a description of the problem.

💡 Resolution:

  • A replacement will be sent to you at no extra charge.
  • If the item cannot be replaced, we will issue a full refund or store credit.

6. Late or Missing Refunds

If you haven’t received your refund yet:

🔍 Check your bank account or payment method for updates.
🔍 Contact your credit card company (refunds can take some time to process).
🔍 Contact us at info@datanovas.xyz if the refund is still missing after 10 business days.

7. Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a defective or incorrect item.

📍 Return Address:
Datanova Returns Department
2741 Hidden Valley Road, Chambersburg, United States

8. Contact Us

If you have any questions regarding our Refund and Return Policy, please contact us:

📍 Address: 2741 Hidden Valley Road, Chambersburg, United States
📞 Phone Number: +1 717-262-5560
📧 Email: info@datanovas.xyz
🌐 Website: https://Datanova.xyz/