Sales Policy

Effective Date: February 25, 2025

At Datanova, we are committed to providing the highest-quality vegan hair care products to our customers. This Sales Policy outlines the terms and conditions regarding purchases, pricing, discounts, shipping, and other important aspects of the sales process for products purchased from Datanova.

1. Pricing & Payment

Pricing

All prices listed on the Datanova website are displayed in USD ($) unless otherwise specified. Prices are subject to change without notice. Any changes will not affect orders that have already been confirmed and processed.

Payment Methods

We accept the following payment methods for your convenience:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover
  • Digital Payment Methods: PayPal, Apple Pay, Google Pay
  • Bank Transfers: Available for bulk orders or wholesale purchases. Please contact us at info@datanovas.xyz for instructions on how to make a payment via bank transfer.

💡 Note: Orders will only be processed once full payment has been received and confirmed.

2. Order Processing

Order Confirmation

Once you place an order, you will receive an order confirmation email with the details of your purchase. Please verify the information carefully.

Order Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and public holidays).
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • Pre-orders or customized products may require additional processing time. You will be notified of any delays.

3. Shipping & Delivery

Shipping Methods

We offer the following shipping options:

  • Standard Shipping: 7-14 business days
  • Express Shipping: 3-7 business days (additional charges may apply)

Shipping Costs

Shipping fees are calculated based on the weight of the products and the shipping destination. These fees will be displayed during checkout before you finalize your purchase.

International Shipping

We offer international shipping to most countries. Customs duties and import taxes may apply and are the responsibility of the customer. Shipping costs and delivery times may vary based on your location.

4. Discounts & Promotions

Discounts

Datanova may offer discounts or special promotions from time to time. These offers are subject to availability and may be limited to certain products or categories.

Promo Codes

  • Promo codes must be entered during checkout to apply the discount.
  • Promo codes cannot be combined with other offers unless explicitly stated.

Loyalty Program

  • We reward our loyal customers with exclusive discounts and early access to sales through our loyalty program. You can earn points with each purchase, which can be redeemed for future discounts.

5. Cancellations & Modifications

Order Cancellations

  • You can cancel your order within 24 hours of placing it for a full refund.
  • After 24 hours, cancellation requests may not be accepted as your order may have already been processed and shipped.

Order Modifications

  • If you wish to modify your order (e.g., size, color, shipping address), please contact us immediately at info@datanovas.xyz.
  • Modifications are only possible within 24 hours of order placement. After that, the order may have been processed, and modifications may not be possible.

6. Returns & Exchanges

Datanova offers a 30-day return and exchange policy. For more details, please refer to our Refund and Return Policy.

7. Payment Security & Fraud Prevention

At Datanova, we take your payment security seriously. We use the latest security technologies to protect your payment data and ensure safe transactions:

  • SSL Encryption: All payment transactions are encrypted using SSL (Secure Socket Layer) technology to ensure the safety of your data.
  • PCI DSS Compliance: We comply with Payment Card Industry Data Security Standards (PCI DSS) to safeguard your payment information.
  • Fraud Prevention: We monitor transactions for unusual activity to prevent fraudulent transactions.

8. Limitation of Liability

Datanova is not responsible for:

  • Shipping delays caused by third-party couriers or customs processing.
  • Lost or stolen goods after delivery.
  • Incorrect address provided by the customer during checkout.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from the use of our website or the purchase of products will be handled in the courts of Chambersburg, United States.

10. Contact Us

If you have any questions regarding our Sales Policy, please feel free to contact us:

📍 Address: 2741 Hidden Valley Road, Chambersburg, United States
📞 Phone Number: +1 717-262-5560
📧 Email: info@datanovas.xyz
🌐 Website: https://Datanova.xyz/